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The Technology Stack for Client Accounting Services (CAS) / Outsourced Accounting (OA) Teams [Survey Data]

Posted by Joshua Feinberg on Oct 23, 2019, 8:06:00 AM
Joshua Feinberg
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The Technology Stack for Client Accounting Services (CAS) / Outsourced Accounting (OA) Teams [Survey Data]

In Vic .ai’s recent survey of Client Accounting Services and Outsourced Accounting firms, we asked participants about their technology stack.

Artificial intelligence (AI)-driven automation will completely change and disrupt how accounting firms market and deliver their services. At a recent Vic.ai webinar on automating accounts payable, 88% of attendees polled felt that automation would play a “hugely important role” in their firm's future.

So with this in mind, in this article you’ll learn which cloud accounting platforms are the most popular, the number of technology companies each team partners with, and whether each team is standardized on PCs/Windows or Macs,

The following is an excerpt from our report, The State of Client Accounting Services and Outsourced Accounting.

Which of the following are part of your technology stack for CAS/OA?

Nearly all participants (93.33%) use QuickBooks Online. 

With 77.78% participant adoption, Bill.com is the next most popular technology platform.

And to support the companies that can’t or won’t adopt cloud accounting, QuickBooks Desktop came in third place receiving votes from 55.56% of participants.

One third (33.33%) of participants support Xero as part of their technology stacks.

Approximately 9%-22% of participants have adopted one of the mid-market ERP platforms -- Sage Intacct, NetSuite, or Microsoft Dynamics GP -- as part of their technology stacks.

How many different technology companies do you partner with?

Ten years ago, it would’ve been a perfectly reasonable question for an accountant to ask an IT company, such as an IT managed service provider (MSP), about its number of partners. At the time, the MSP might’ve had a dozen or more partner relationships with companies such as Cisco, Dell, and Microsoft.

As accounting has become much more technology-dependent, even CAS/OA has had to contend with supporting several technology partner relationships.

Participants' CAS/OA teams most often partner with ten or more different technology companies (22.22% of participants).

And coming in a close second (17.78% of participants) and third (13.33% of participants), CAS/OA teams are partnering with five or three different technology companies respectively.

After that, the answers are all over the place -- ranging from zero to nine technology partners.

Does your team primarily use PCs/Windows or Macs?

As so much of CAS/OA technology now runs on cloud computing infrastructure, personal computer hardware and operating systems (OS’s) should, in theory, be less of a factor. 

71.11% of participants’ CAS/OA teams are standardized on PC/Windows. 

Nearly zero participants work on CAS/OA teams where Macs are widely adopted.

However, a little over a quarter of participants’ CAS/OA teams (26.67%) run a mixture of PC/Windows and Mac on their desktop and notebook computers.

 

In this article, you’ve learned which cloud accounting platforms are the most popular, the number of technology companies each team partners with, and whether each team is standardized on PCs/Windows or Macs.

How does this survey data compare with your client account services or outsourced accounting firm? Tell us more in the section for comments below.

To learn the answers to all 30 questions asked in the survey, download your free copy of The State of Client Accounting Services and Outsourced Accounting.

Download your free copy of The State of Client Accounting Services and Outsourced Accounting.

Topics: State of Client Accounting Services

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